Please contact customer service at 732-842-7200 or E-mail to firstname.lastname@example.org for more information on returning an item do not just send anything back without first contacting us. Or you can visit one of our locations 1713 Main St Lake Como NJ 07719 or 341 Highway 35 Red Bank NJ 07701 Thank you.
There are no returns or refunds accepted once payment has been completed. There is a 14 day warranty on all warrantied parts from the time of order being placed. There is no warranty or returns or exchanges of Cartomizers or atomizers. E-Liquids based on the nature of the product cannot be returned. All warranty parts must be returned to V V Vapes before a new replacement will be shipped. If you experience faults with your product after the 14 day warranty has expired, please contact V V Vapes directly to assess the situation and discuss a reasonable solution. All parts covered under the 14 day period will be replaced once they have been shipped back to V V Vapes at the purchaser’s expense. This 14 day warranty starts at the time the order is placed. The warranty is to basically cover items from be D.O.A. or from a very premature failure. All items deemed to be damaged from misuse will not be covered under the warranty, and may be returned to the customer at their own expense.